Cancellation policy

Effective from 1 October 2026

Customers

• Before the companion accepts: free, full advance back.
• Confirmed booking, 24 hours or more before start: free, full advance back.
• Confirmed booking, less than 24 hours before start: the advance is forfeited.

Companions

• Companions can cancel a confirmed booking before it starts, with a reason. The customer always gets the full advance back.
• Cancellations are counted and shown in the companion's cancellation rate. Repeated cancellations can lead to suspension.

No-shows

• If you don't turn up, the companion can mark a no-show and the advance is not refunded. You can dispute within 48 hours.
• If the companion doesn't turn up, report it from your booking. Our team reviews it and refunds the advance if confirmed.

Cancellations by GoSaathi

We may cancel a booking for safety reasons, suspected fraud, or a breach of our Terms. When we cancel, you get your full advance back as a refund or credit.

How refunds work

Eligible amounts are returned as described in the Refund policy.

Questions and grievances